MEMBERSHIP TIERS
PINK
(0 – 2,999 points)
Silver
(3,000 - 6,999 points)
Gold
(7,000 - 9,999 points)
Black
(10,000+ points)
PINK
(0 – 2,999 points)
- Access to loyalty portal
-
Welcome drink
(Mocktail or Fruit Punch) -
Birthday cake
(One-Time per stay)
Silver
(3,000 - 6,999 points)
- Access to loyalty portal
-
Welcome drink
(Mocktail or Fruit Punch) -
Birthday cake
(One-Time per stay) - 5% F&B discount
-
Early check-in
(from 12 PM, subject to availability) -
Late check-out
(until 2 PM, subject to availability) -
Welcome fruit plate
(One-Time per stay) - Double points on birthday date
Gold
(7,000 - 9,999 points)
- Access to loyalty portal
-
Welcome drink
(Mocktail or Fruit Punch) -
Birthday cake
(One-Time per stay) - 10% F&B discount
-
Early check-in
(from 12 PM, subject to availability) -
Late check-out
(until 2 PM, subject to availability) -
Welcome fruit plate
(One-Time per stay) - Double points on birthday date
-
One-Time room upgrade
(Subject to Availability) - Priority Access to Infuse events & dining
-
2 complimentary airport transfers per year
(HOTEL to Airport only) - Exclusive Gold Members Night Invitation
Black
(10,000+ points)
- Access to loyalty portal
-
Welcome drink
(Mocktail or Fruit Punch) -
Birthday cake
(One-Time per stay) - 15% F&B discount
-
Early check-in
(from 12 PM, subject to availability) -
Late check-out
(until 2 PM, subject to availability) -
Welcome fruit plate
(One-Time per stay) - Double points on birthday date
- Priority Access to Infuse events & dining
- Exclusive Invite to Annual Black Diamond Event
- Guaranteed room upgrade
- Private In-Room Check-In & Check-Out
- 1 Free Night After 10 paid nights per year
-
4 complimentary airport transfers per year
(HOTEL to Airport only) - Complimentary Valet Parking
- Dedicated concierge / VIP support line
Loyalty Program Terms & Conditions
Members can earn spending on room accommodation, Food & Beverage, Airport Transfer, In-room Massage, Tour & Excursion.
– Only one member per stay can collect the total spending. Ensure your name and membership number are on the reservation.
– The member must be registered as a guest in at least one room.
– The member must be registered for the entire stay.
– Spending will be credited toward tier status only if the member pays for all rooms and services at checkout.
Redemtion:
Membership Tiers & Earning Status
* Resort spending of 100 THB = 1 Point
* Points are valid for 3 years from the date earned
Pink: Automatically granted upon enrollment.
Silver: Earned point by accumulating a total of 3,000 points on room accommodations, Food & Beverage and other services which booked directly with the hotel.
Gold: Earned point by accumulating a total of 7,000 points on room accommodations, Food & Beverage and other services which booked directly with the hotel.
Black: Earned point by accumulating a total of 10,000 points on room accommodations, Food & Beverage and other services which booked directly with the hotel.
Maintaining Your Tier:
To retain your current tier status (Silver, Gold or Black), you must meet the required spending amount within two years from the date you achieved that tier:
Silver: 150,000 THB
Gold: 250,000 THB
Black: 300,000 THB
Notice: If the required spending is not achieved within the membership validity period, your membership will be downgraded to pink level.
Important Notes:
Direct Bookings Only:
Member benefits apply exclusively to reservations made directly through our hotel website, by email, or by phone or via facebook/TikTok/Instagram with the hotel’s reservations team and/or front desk team.
Notice : Reservations made via third-party platforms (e.g., Booking.com, Agoda, Expedia, Trip.com) or via travel agents are not eligible for member benefits.
Member Card Presentation:
Benefit Limitations:
Discounts and benefits may be subject to restrictions or blackout dates. Please check with hotel staff for details on specific limitations or exclusions.
Additional Terms:
Frequent Questions
The Diamond Loyalty Program is open to all customers aged
Sign up today via our website or visit us in person at Diamond Resort Phuket
Yes, our loyalty program is completely free to join
– You will earn 1 point for every 100 THB you spend on eligible purchases at Diamond Resort Phuket.
– Points are not earned on taxes, gratuities, or additional fees, or on discounted purchases unless explicitly stated.
Members can earn points on spending for:
– Room accommodation
– Food & Beverage
– Airport Transfer
– In-room Massage
– Tour & Excursion
The Loyalty Program consists of the following tiers based on 3 years points balance:
Pink: 0–2,999 points
Silver: 3,000–6,999 points
Gold: 7,000–9,999 points
Black: 10,000+ points
The “Pink” tier status is automatically granted upon enrollment.
To achieve “Silver” tier status, a member needs to accumulate a total of 3,000 points on room accommodations, Food & Beverage, and other services booked directly with the hotel.
To retain “Gold” tier status, a member must meet a required spending amount of 250,000 THB within two years from the date they achieved that tier.
No, only one member per stay can collect the total spending.
If the required spending is not achieved within the validity period, your membership will be downgraded to the Pink level.
Contact our reception
Members can earn spending on room accommodation, Food & Beverage, Airport Transfer, In-room Massage, and Tour & Excursion.
Members receive double the points on birthday date
– Certain rewards may not be available during peak seasons or special events.
– Check with our team for details.
Rewards cannot be combined with other discounts or promotional offers unless explicitly stated.
– Memberships and points are non-refundable and non-transferable.
– Memberships and points cannot be shared with others. Refunds for cancellations will follow Diamond Resort Phuket’s general refund policies, but loyalty points associated with refunded purchases will be deducted from the member’s account.
If you lose your membership card or cannot access your account, contact our support team to assist with a replacement or reset by emailing loyalty@diamondresortphuket.com
For assistance, email: loyalty@diamondresortphuket.com or contact us directly at our reception.
